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Bringing a new vision into focus through a holistic rebrand.

MultiPlan had been a leader in driving healthcare affordability for over 40 years but, as the decades passed, the shift toward technology, data and insights resulted in dissonance between its offering and its brand. Deciding on a holistic rebrand, including a new name, MultiPlan tasked AvreaFoster with developing this new identity. Adding a layer of complexity, the rebrand needed to be executed and launched in coordination with a rapidly approaching industry conference.

Services provided:

Brand Positioning + Messaging
Brand Naming
Brand Identity
Brand Guidelines
Internal Brand Launch Strategy
External Brand Launch Strategy
Video Strategy

An identity aligned with an innovator’s expanding aperture.

Following hours of stakeholder interviews and deep discovery, a brand strategy was set. Centered on a mission to improve affordability, transparency and quality for all, the name Claritev was selected to anchor the new brand.

With a name that emphasizes clarity in an opaque industry, the visual brand followed suit by emulating an aperture — representing Claritev’s ability to focus in on pinpoint solutions while expanding its lens to serve the entire healthcare continuum.

Generating excitement began from within.

With the new Claritev brand solidified, attention shifted to the impending brand launch date — starting with the internal launch. Through thoughtful prioritization, the internal strategy included a whisper email series; a brand video, including a message from the CEO; and the launch of a brand resource center to ensure a smooth transition. In the weeks following the brand launch, materials have been updated and Claritev merchandise has made it to internal stakeholders.

A bold reintroduction to clients, colleagues and competitors.

Our collaborative approach to creating the external launch strategy involved a similar curation of efforts. Knowing that Claritev was a prominent sponsor at the industry conference, this strategy had to both announce the new brand across all digital channels and serve to support event engagement.

The strategy ultimately included a brand video, emails to existing customers and active prospects, an organic social media campaign and a highly visible presence on the floor of the conference.

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Client quote:

“The AvreaFoster team did an exceptional job of learning our business and creating a brand that reflects how our company has evolved to this point and where it is headed in the future. AvreaFoster also helped us publicly launch the brand at an industry event, and the response both internally and externally has been unanimously positive.”
Melissa Humphrey
Senior Vice President, Marketing and Communications  |  Claritev

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